Beware the 'no-response' catch that can make you pay

A lot of people miss e-mails and SMSs, so it’s unfair to consider a lack of response as consent. But still, it happens

15 October 2023 - 00:00

By Wendy Knowler

It’s illegal for companies to make an offer to their existing clients — one they call a “value add” but which comes at an extra cost, of course — and then regard their lack of response as a yes.

This article is reserved for Sunday Times subscribers.

A subscription gives you full digital access to all Sunday Times content.

Please visit SundayTimes.co.za in your desktop to view our latest subscription options.

Already subscribed? Simply sign in below.

Questions or problems? Email helpdesk@timeslive.co.za or call 0860 52 52 00.