WENDY KNOWLER | How committed to customer relations are retailers?
It’s when things go wrong that companies — and individuals — show us how truly committed they are to customer relations
06 November 2022 - 20:37
I’m aware that in this column I generally don’t focus on the millions of interactions between companies and their customers that happen without a hitch. Or even those which happen with exceptional devotion to treating their customers with care and respect...
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